Pre-Order & Refund Policy

01What you are reserving

An Early Access reservation holds your place to purchase the Candliss Digital Candle-Making Laboratory, a browser-based application with a one-time purchase model and no recurring subscription. Candliss is still under development. A reservation does not provide immediate access to the complete product.

• Total Early Access price: $90 USD, one-time
• Reservation deposit paid today: $20 USD
• Remaining balance: $70 USD, payable later
• Subscription: none

02Reservation payment

The $20 USD reservation deposit is paid through Stripe-hosted checkout. It is included in the $90 total, not an additional fee — the total is $90, not $90 plus $20. Stripe processes the payment and provides any receipt; Candliss does not store full card details. Paying the deposit does not provide immediate access to the laboratory, and visiting the confirmation page alone does not verify a payment.

03Remaining balance

The remaining $70 USD is never charged automatically. Before launch, you will receive information about access and how to pay the remaining balance. Paying it requires your separate authorization. You may choose not to complete the purchase and request a refund of your deposit instead.

04Estimated availability

Expected availability begins October 31, 2026. This date is an estimate, not a guaranteed delivery date, and may change. If it changes, reservation holders will be informed.

05Cancellation and refunds

The $20 reservation deposit is refundable upon request at any time before the final purchase is completed.

If availability is delayed or canceled, your refund right is unaffected — you may keep your reservation or request a refund of your deposit. If development is discontinued or a reservation cannot be fulfilled, reservation holders will be notified and refunded. If a material change is made to the offer and you do not accept it, you may request a refund of your deposit.

This policy does not limit any statutory consumer rights, including any withdrawal or cancellation rights that apply where you live.

06How to request a refund

To request a refund of your deposit, email support@candliss.app with the email used at Stripe checkout and, if available, your Stripe receipt or payment reference, and say that you would like your reservation deposit refunded. Do not send full card details, passwords or verification codes. We will use Stripe's payment records to locate the payment, ask only for information needed to identify it, and confirm the outcome. A missing receipt does not by itself prevent a request. Refunds are returned to the original payment method where possible; the payment provider determines when they appear.

07Customer support

For questions about your reservation, the remaining balance, access or refunds, contact support@candliss.app. Please include the email you used at checkout. Never send card details, passwords or verification codes.

08Contact and seller information

Candliss is an independent digital candle-making laboratory brand. Seller / data controller: [Legal operator details pending]. Business or correspondence address: [Seller address pending]. Any registration information legally required for the operator remains to be supplied. Mandatory operator disclosures must be completed before these policies can be presented as final.

For support, refund requests and privacy questions, contact support@candliss.app. Seller / data controller: [Legal operator details pending].